📅 Last updated: 1 January 2025
1. Who We Are
MoblInternetDeals.store ("we", "us", "our") is an independent third-party consumer support service operating in the United Kingdom. We are not affiliated with, endorsed by, or authorised representatives of Sky, O2, Three, Tesco Mobile, Vodafone, EE, BT, or any other mobile or broadband network operator.
Our website address is: https://moblinternetdeals.store
You can contact us at: info@moblinternetdeals.store or by calling 0333 054 0490.
2. What Information We Collect
We may collect and process the following personal information:
- Contact information: Your name, phone number, and email address when you contact us by phone or email.
- Call recordings: Calls may be recorded for quality, training, and compliance purposes. You will be informed of this at the start of any call.
- Website usage data: Technical information about your visit, including your IP address, browser type, pages viewed, and time of visit, collected automatically via cookies and analytics tools.
- Enquiry details: Information you share with us when seeking support, such as descriptions of your mobile or broadband issue.
We do not collect sensitive personal data (such as financial account details, passwords, or payment card information). Please do not share this type of information with us.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide you with the support and advice you have requested.
- To respond to your enquiries by phone or email.
- To improve the quality of our service through call recording review and staff training.
- To monitor and analyse website usage in order to improve our site.
- To comply with our legal and regulatory obligations.
- To contact you if necessary regarding an ongoing enquiry.
We do not use your personal data for automated decision-making or profiling.
4. Legal Basis for Processing
Under UK data protection law (UK GDPR), we rely on the following legal bases to process your personal data:
- Contract / pre-contractual steps: Where processing is necessary to provide the service you have requested.
- Legitimate interests: To improve our services, ensure security, and conduct business operations, provided these interests are not overridden by your rights.
- Legal obligation: Where we are required to process data to comply with the law.
- Consent: Where you have given clear consent, for example, to receive marketing communications (we do not currently send marketing emails without explicit opt-in).
5. Cookies and Analytics
Our website uses cookies — small text files placed on your device — to help us understand how visitors use our site and to improve your experience. The types of cookies we use include:
- Essential cookies: Necessary for the site to function correctly.
- Analytics cookies: We may use Google Analytics to collect anonymised usage data. This helps us understand which pages are visited most and how users navigate our site.
You can control and manage cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our site.
6. How We Share Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service providers: Third-party companies that provide services on our behalf (such as website hosting, analytics, and telephony platforms), who are bound by contractual data protection obligations.
- Legal authorities: Where we are required to do so by law, court order, or regulatory authority.
We do not share your personal data with mobile or broadband network operators without your explicit consent.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes for which it was collected:
- Call recordings are retained for up to 12 months.
- Email correspondence is retained for up to 24 months.
- Website analytics data is retained for up to 26 months.
After these periods, data is securely deleted or anonymised.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct inaccurate or incomplete data.
- Right to erasure: You can ask us to delete your personal data in certain circumstances.
- Right to restrict processing: You can ask us to limit how we use your data.
- Right to data portability: You can request your data in a machine-readable format.
- Right to object: You can object to processing based on legitimate interests.
- Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at info@moblinternetdeals.store. We will respond within 30 days.
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include secure hosting, access controls, and staff training. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page, with the date of last update shown at the top.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: